Troubleshooting
Check-in not working
Camera, QR, and already-checked-in tickets.
- Allow camera permission in the browser.
- Only approved tickets scan. Pending / waitlist will fail until you approve them.
- Scanning twice shows already checked in — that is expected.
- Use a well-lit QR; pinch-zoom on the ticket page if the code is small.
If the scanner never starts, try another browser (Chrome or Edge) or a second device.